Montenegro Transfers doo – Payment institution provides Western Union money remmittances in Montenegro under applying regulatory frame and in accordance with the best standards.
As a user of our payment service you have right to submit a complaint if you believe that we do not comply with the provisions of General Terms and Conditions to be applied for the WESTERN UNION® money remittance service operations (contained in SEND/RECEIVE forms), legal and other regulatory requirements which are relevant for payment services, in the following manner:
1. A written complaint may be submitted:
- by mail, to the following address: Montenegro Transfers doo Podgorica, Trg nezavisnosti broj 31, 81000 Podgorica
- by sending an e-mail to: email@example.com
- by submitting at the location where the service is provided.
You may also contact Customer Service Center by dialing phone number +382 (0)78 119 800.
Please be advised that, in this case, we do not have a legal obligation to consider a verbal complaint, but we can inform you about the manner in which the complaint can be submitted in accordance with the Law.
2. What should you state in a complaint:
The complaint must contain data about customer and transaction from which the relationship with the payment institution can undoubtedly be determined and the reasons for submitting complaint.
More detailed information is provided by Customer Service Center. A customer may submit a request for payment transaction cancelation/refunding of principal, based on provisions of General Terms and Conditions to be applied for the WESTERN UNION® money remittance service, in the course of 45 days after transaction execution, but only in the case that a Receiver did not collect money.
3. Response on Complaint:
We will consider your complaint and provide you with a written response within 8 days from the date of the receipt of a complaint, with a declaration on content of a complaint.
If for final decision/resolution of complaint Western Union participation is needed, the response will be forwarded to customer immediately upon receipt of relevant information from Western Union.
MONTENEGRO TRANSFERS DOO PODGORICA